Senabel store

Certainly, all products offered on the Sanabel online store conform to the specifications presented on them. We care about the quality of our products and ensure they meet customers' expectations.

Yes, the Sanabel online store has a certificate ISO 9001:2015.

In the Sanabel online store, we are keen to provide fresh, high-quality products to all our customers. We also ensure that our stock is replenished periodically to ensure that we offer the best shopping experience to our customers.

It depends on the quality of the product and the expiration date specified on it. Information about the expiry date of all products can be found on the Sanabel online store. However, in general sweets can be stored for up to one year from the date of production if stored under the correct storage conditions for each product.

Yes, the Sanabel online store provides different options for sweets sweetened with natural honey. Details of the products and the ingredients used in them can be found in the description.

There is no minimum order, you can place an order in any quantity you wish.

Yes, large quantities of the products available on the store can be ordered for parties and events. If you need large quantities

Sanabel online store provides bulk purchase service for stores, restaurants, hotels and individuals who want to buy large quantities of products. There is a special section for stores and wholesale orders.

You can place an order and send it as a gift to a friend. Once you place the order, you can enter your friend's shipping address instead of your own.

• You can cancel your order within 3 hours from the time the order was created and receive an email informing you that your order is in progress.
• An order cannot be canceled when it is complete.
• An order cannot be canceled once it has been submitted for shipment.
• An order cannot be canceled when shipping is delayed because we are not responsible for delays caused by Post Nord or DHL at all times.

The customer can get a refund if the order is canceled via the same payment method that was used to make the purchase. The amount will be refunded within a specified period of time, according to the refund terms specified in the refund and cancellation policy in the Sanabel online store. Refund requests are handled quickly and effectively to ensure customer satisfaction with our services.

Yes, shipping is available to all cities in Sweden.

Shipping service is provided from the Sanabel online store within Sweden and the European Union countries except for Switzerland and Norway.

Shipping time varies depending on the country being shipped to:

 Shipping time within Sweden takes two working days.

 Scandinavia and the Nordic countries take about 3 business days.

Southern European countries such as France, Portugal, Italy, Spain, Romania and Ireland take about 7 working days. 

Note that this period may change during events and holidays. The order may be filled on the same day or after two days, and the shipping period takes from two to 6 working days, due to the heavy pressure on shipping companies.

We are strongly committed to delivering within specified time schedules and do our best with our courier in Sweden to deliver your order on the same day, however these delivery schedules are only estimates, as the schedule starts from the time the order is confirmed.

Fraktkostnaden varierar beroende på fraktdestination och vikt och storlek på paketen. Frakt inom Sverige är 69 kronor, oavsett storlek och vikt, och är gratis vid beställningar över 899. Kunden kan veta fraktkostnaden vid slutförande av köpprocessen på Sanabels nätbutik då fraktpriset framgår tydligt innan betalningen genomförs. .

Yes, free shipping within Sweden is available for all orders over SEK 899.

Free shipping is available to other EU countries for all orders over €149.

Once the order has been shipped, we will send you an email with a link to track the shipment. You can use this link to see the status of your shipment and when you can expect to receive it. You can also contact the support team to inquire about the status of the shipment and obtain additional information if needed. We guarantee fast and safe delivery of the order, and we will work to solve any problem you meet with the shipment if there is.

The Sanabel online store offers several different payment methods, including:
PayPal, Klarna, Swish, MasterCard, and Visa.
We are constantly working on updating and developing our available payment methods to provide the best payment options to our customers.

You can contact our customer service team by email, phone or live chat on the website. Contact information can be found on the Contact Us page of the website. The full details of the complaint must be given, and it will be answered as soon as possible to solve the problem and meet your needs. We always strive to provide excellent customer service and a great shopping experience to our customers.

In the event that you find an error in your order or damage caused by shipping, you must contact our customer service team immediately. You can contact us via email or phone, mention the error and provide us with pictures showing the damage or error in your order. We will get back to you as soon as possible and provide you with information on how to proceed. You can find contact information on the Contact Us page of the website.

We bear the cost of these returns and will work to fix the error as quickly as possible. It is very important to us that you are satisfied with your purchase from our store.