Senabel store

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We strive to provide high quality products and hope that you will be completely satisfied with the order you receive. If you are not satisfied with the purchased product, we offer an easy and fair return and exchange policy.

1.2 General conditions for order cancellation

You must notify us that you wish to cancel the order within 3 hours of the time of ordering.

2.2 General conditions for returns and exchanges:

You must notify us that you wish to return or exchange the product within 14 days of receiving the order.

The product must be in its original and unused condition, and it must have all original packaging and accessories included.

Repackaging and resale fees may apply to returned products that do not comply with the return conditions.

The customer bears the full shipping costs (delivering and returning) in the event that he wants to return for a reason related to the customer and not a problem with the product. In the event that there is a problem with the product or an error issued by us, the company will bear all shipping costs.

3.2 Return and exchange procedures:

Please contact our customer service team via email to inform us that you wish to return or exchange the product.
You will be provided with instructions regarding the return or exchange process, including the exact return address.
Returned items must be returned to us in good condition and accompanied by the receipt or proof of purchase.

4.2 Refunds

In the event of a successful return and our receipt of the returned product in accordance with the above conditions, the value of the returned product will be refunded to you.
The refund will be transferred to the same payment method that you used for the original purchase. The refund will be processed as soon as possible and it may take some time for the amount to appear in your account depending on your bank or credit card company policy.

5.2 Replacement

In the event that you wish to exchange the product for another product, please indicate this to the customer service team. Guidance on exchange procedures and products available for exchange will be provided.
Please note that certain restrictions may apply to returns and exchanges depending on the type of product, such as food products that are not returnable for health reasons in accordance with local laws and regulations.

If you have any inquiries or questions about our return and exchange policy, please contact our customer service team via email provided. Senabel online store [email protected]