Senabel store

Senabel Online Store... Happy to serve you

1.4. Shipping and delivery

Our first mission is to provide you with the best online shopping experience, so we have facilitated the shipping and delivery process for you because your convenience is our priority, so we offer shipping and delivery service to all cities and countries of the European Union except for Switzerland and Norway.

In the event that the request was made before twelve o’clock in the afternoon, the request will be processed on the same day that we receive the customer’s request, and after twelve o’clock the request will be processed on the second day, and the shipping period will take according to the country:

1- Inside Sweden within two working days.

2- The Scandinavian and Nordic countries within 3 working days.

3- France, Portugal, Italy, Spain, Romania, Ireland and southern European countries within 7 working days.

2.4. During holidays and events

During occasions and holidays, the order may be filled on the same day or even two days after the day we receive the customer’s order, and the shipping period takes from two days to 6 days, due to the heavy pressure on shipping companies.

3.4. Not receiving the shipment

In the event that the customer does not receive the order for his personal reasons, our company will return the amount to the customer with a deduction for the freight value, which varies according to size and weight, noting that the shipment remains at the receiving point for ten days before it is completed. Return it to us.

Note

Although we are strongly committed to delivering within specified time schedules and do our best with our courier in Sweden to deliver your order on the same day, these delivery schedules are only estimates, as the schedule starts from the time the order is confirmed.

5.4. Shipment inquiries

Once your order is completed and ready for shipment, the bill of lading is printed, then you will receive an email immediately containing all the shipment details in addition to the shipment tracking link.

In the event that there are any inquiries related to the application, we are pleased to serve you by emailing us: 

[email protected]

Or by calling the customer service team at:

+46 700 99 1626

Please note that the official working days in our company are from Monday to Friday. Saturdays, Sundays, holidays and official holidays are a holiday for all company employees and shipping companies. 

At Senabel online store we deliver your orders within Sweden and the European Union by DHL.

Transportation damage must be notified to us immediately as soon as the damage is discovered. Because we give you a golden guarantee on the quality of the products and ensuring that they are received well and properly.

If there is an error or an incorrectly shipped product, you must contact us as soon as possible by emailing [email protected] mentioning the error, and you will receive information on how to proceed. NWe will bear the cost of any error made by us.

It is very important to us that you are satisfied with your purchase.

The order will be delivered to the nearest receiving point to the address registered in the order. In the event that the order is not received after a week from the date the order arrived at the registered address and was not received by the customer, the shipping company will return the order to the source, and the company will not be responsible for the costs.