Senabel store

Senabel online store... We are happy to serve you

Welcome to the help page!

We appreciate your visit to our online store. We always strive to provide the best quality of our products and services. If you have any questions or concerns, we are here to help. You may find the answer you need below. If you don't find what you're looking for, please don't hesitate to contact our customer service team.

1.7 How can I order your products?

You can order our products by visiting our website. You can choose the products you like and add them to your shopping cart. Then, fill in your shipping and payment information and complete your purchase.

2.7 What payment options are available

We accept Payment Online using credit cards, PayPal, Swish, Klarna.

3.7 Do you offer delivery service?

Yes, we offer delivery in Sweden and the European Union. You can check the availability of delivery to your area when completing the purchase.

4.7 How can I contact customer service?

You can contact our customer service team by phone or e-mail. Our team will be ready to answer your questions and assist you with any inquiries regarding our store and products.

5.7 What are the customer service working hours?

Our customer service team is available to serve you during normal business hours. You can find the exact opening hours on the Contact Us page of our website. If you call outside business hours, we will get back to you as soon as possible.

6.7 Do you provide technical support for technical issues?

Yes, we provide technical support to solve any technical problems that you encounter while browsing our site or the purchase process. Please contact our technical support team and describe the problem in detail, and we will solve it as soon as possible.

7.7 How long is the customer service response time?

We strive to respond to customer inquiries as quickly as possible. Inquiries are often answered within 24 hours of receiving them. In some more complex cases, the response may take longer, but we guarantee that we will get back to you with an appropriate answer.

8.7 Do you provide a guide to sizes or nutritional content of sweets

Yes, we provide a size guide for our candies to help you choose the right size. We also provide detailed information on the nutritional content of our products, such as ingredients, nutritional value and potential allergens. You can find this information on the product page or contact our customer service team for assistance.

9.7 Can I cancel or amend my order after purchase?

We endeavor to process orders as quickly as possible, but if you wish to cancel or amend your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that there may be restrictions based on the status of the request and the progress of the process.

7.10 Do you offer a customer satisfaction guarantee?

Yes, customer satisfaction is important to us. If you are unhappy with any product or service received, please let us know. We will work with you to resolve any issue and ensure your complete satisfaction. We also offer a golden warranty on all of our products.

If you have any other questions or need additional assistance, please do not hesitate to contact our customer service team via the phone number or email listed on our website.

Thanks again for visiting our store, and we look forward to serving you as best as we can!