Return policy
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We take care of Snapple is committed to providing high-quality food products that arrive to you in good condition. Due to the nature of food products, we would like to make our return and exchange policy transparent and clear.
1. Cancel the order
The order can be canceled In just 3 hours from the time it is confirmed
The order cannot be canceled after the shipment has been processed or shipped
2. Return and exchange
No returns or exchanges after the order is shipped
All food products Not returnable or exchangeable For health and organizational reasons
It is the customer's responsibility to select the product before finalizing the order
3. Damaged or mis-ordered products
If you receive a product:
damaged
or contains a defect resulting from packaging or transportation
Or a product was shipped that didn't match the order
if Snapple takes full responsibilityThe case is handled as follows:
Compensate the customer or resend the product at no additional cost
All shipping and handling costs are borne by the company
Reporting is required within 24 hours of receipt of the request Include images that illustrate the issue.
4. Recovery of funds
If the product is found to be faulty or damaged by us, a refund or reshipment will be issued according to the customer's preference
Refunds are made to the same payment method used for the purchase
It may take several days for the amount to appear in the account depending on the bank or payment company's policy
5. Important notes
No return request can be accepted after the order has been shipped for any reason whatsoever
The return policy does not cover products that have been opened or partially consumed
This policy is compliant with laws and regulations for food products within the European Union
6. Contact Customer Service
If you have any questions about your order or want to report an issue, please contact us via
Email: info@senabel.com