Help

Welcome to the help page!

We appreciate your visit to our online store. We always strive to provide the best quality of our products and services. If you have any questions or concerns, we are here to help you. You may find the answer you need below. If you do not find what you are looking for, please do not hesitate to contact our customer service team.

1.7 How can I order your products?
You can order our products by visiting our website. Choose the products you want and add them to your shopping cart. Then fill in your shipping and payment information and complete your purchase.

2.7 What payment options are available?
We accept online payments using credit cards, PayPal, Swish, and Klarna.

3.7 Do you offer a delivery service?
Yes, we offer delivery in Sweden and EU countries. You can check delivery availability for your region at checkout.

4.7 How can I contact customer service?
You can get in touch with our customer service team by phone or email. Our team will be ready to answer your questions and help you with any inquiries regarding our store and products.

5.7 What are the customer service hours?
Our customer service team is available to serve you during normal business hours. You can find specific business hours on our Contact us on our website. If you call outside of business hours, we will get back to you as soon as possible.

6.7 Do you offer technical support for technical issues?
Yes, we provide technical support to resolve any technical issues you encounter while browsing our website or making a purchase. Please contact our technical support team and describe the issue in detail, and we will work to resolve it as soon as possible.

7.7 What is the customer service response time?
We strive to respond to customer inquiries as quickly as possible. Inquiries are often answered within 24 hours of receiving them. Some more complex cases may take longer, but we guarantee to get back to you with the right answer.

8.7 Do you provide a size guide or nutritional content for desserts?
Yes, we provide a size guide for our desserts to help you choose the right size. We also provide detailed information about the nutritional content of our products, such as ingredients, nutritional value, and possible allergies. You can find this information on the product page or contact our customer service team for assistance.

9.7 Can I cancel or modify my order after purchase?
We endeavor to process orders as quickly as possible, but if you wish to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to fulfill your request, but please note that there may be limitations based on the status of the order and the progress of the process.

10.7 Do you offer a customer satisfaction guarantee?
Yes, customer satisfaction is important to us. If you are dissatisfied with any product you received or service you received, please let us know. We will work with you to resolve any issue and ensure your complete satisfaction. We also offer a Gold Warranty on all of our products.

If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team via the phone number or email listed on our website.

Thanks again for visiting our store, we look forward to serving you to the best of our ability!