Return policy

We strive to provide quality products, and we hope you are completely satisfied with the order you receive. If you are dissatisfied with the purchased product, we offer an easy and fair return and exchange policy.

1.2 General conditions for canceling an order
Your desire to cancel the order must be communicated to us within 3 hours from the time of ordering.

2.2 General conditions for returns and exchanges

• Your desire to return or exchange the product must be communicated to us within 14 days from the date of receipt of the order.
• The product must be in its original, unused condition and must come with all accessories and original packaging.
• Repackaging and resale fees may apply to returned products that do not comply with the return conditions.
• The customer is responsible for all shipping costs (dispatch and return) if the return is due to the customer's own reasons and not due to an issue with the product. If there is an issue with the product or an error by us, all shipping costs will be borne by the company.

3.2 Return and exchange procedures

• Please contact our customer service team by email to communicate your desire to return or exchange the product.
• You will be provided with return or exchange instructions, including a specific return address.
• Returned products must be returned to us in good condition and accompanied by a receipt or proof of purchase.

4.2 Refunds

• In the event of a successful return and we receive the returned product in accordance with the above conditions, the value of the returned product will be refunded to you.
• The refund is transferred to the same payment method you used for the original purchase. Your refund will be processed as soon as possible, and it may take some time for the amount to appear in your account depending on the policy of your bank or credit card company.

5.2 Substitution

• If you wish to exchange the product for another product, please indicate this to the Customer Service team. Guidance will be provided on replacement procedures and the products available for replacement.
• Please note that some restrictions on returns and exchanges may apply depending on the type of product, such as food products that are not returnable for health reasons according to local laws and regulations.

If you have any queries or questions about our return and exchange policy, please contact our customer service team via Snapple's email: info@senabel.com