Questions and Answers

Of course, all the products displayed on Sanabel's online store are true to the specifications displayed on it. We care about the quality of our products and ensure that they meet customer expectations.

Yes, Snapple's online store is certified ISO 9001:2015.

At Sanabel online store, we are keen to provide fresh and high-quality products to all our customers. We also ensure that our stock is replenished regularly to ensure the best shopping experience for our customers.

It depends on the type of product and the expiration date marked on it. Information about the expiration date for all products can be found on Sanabel's online store. However, in general, sweets can be stored for up to one year from the date of production if stored under the correct storage conditions for each product.

Yes, Sanabel online store provides different options for desserts sweetened with natural honey. The details of the products and the ingredients used in them can be found in the description.

There is no minimum order, you can place an order in any quantity you wish.

Yes, large quantities of products available on the store can be ordered for parties and events. If you need large quantities

Sanabel online store provides a wholesale purchasing service for stores, restaurants, hotels, and individuals who want to buy large quantities of products. There is a special section for stores and wholesale orders.

You can place an order and send it as a gift to a friend. Once the order is placed, you can enter your friend's shipping address instead of your own.

• You can cancel your order within 3 hours of creating the order and receive an email informing you that your order is in progress.
• An application cannot be canceled once it is complete.
• An order cannot be canceled once it has been delivered for shipping.
• An order cannot be canceled when shipping is delayed as we are not responsible for delays caused by the shipping company PostNord or DHL at all times.

The customer can get a refund if the order is canceled via the same payment method that was used to make the purchase. The amount will be refunded within a specified period of time according to the refund conditions specified in the Refund and Cancellation Policy at Sanabel Online Store. Refund requests are handled quickly and efficiently to ensure customer satisfaction with our services.

Yes, shipping is available to all cities in Sweden.

Shipping from Sanabel's online store is provided within Sweden and EU countries excluding Switzerland and Norway.

Shipping time varies depending on the country you are shipping to:

 Shipping time within Sweden is 2 business days.

 Scandinavia and the Nordic countries take about 3 working days.

Southern European countries such as France, Portugal, Italy, Spain, Romania, and Ireland take about 7 working days. 

Note that this period may change during events and holidays, the order may be filled on the same day or two days later, and the shipping period takes from 2 to 6 working days due to the heavy pressure on the shipping companies.

We are strongly committed to delivering within the given timelines and do our best with our shipping company in Sweden to deliver your order on the same day, however, these delivery timelines are only estimates, as the timeline starts from the time of order confirmation.

The shipping cost varies depending on the shipping destination and the weight and size of the parcels. Shipping within Sweden is 69 kronor regardless of size and weight and free for orders worth more than 899 kronor, the customer can know the shipping cost when completing the purchase on the Sanabel online store where the shipping price appears clearly before completing the payment.

Yes, free shipping is available within Sweden for all orders over 899 SEK.

Free shipping to other EU countries is available for all orders over €149.

Once the order is shipped, we will send you an email with a link to track the shipment. You can use this link to see the status of your shipment and when you can expect to receive it. You can also contact our support team to inquire about the status of the shipment and get additional information if needed. We ensure that your order is delivered quickly and safely, and we will work to resolve any issues with the shipment if there are any.

Sanabel online store provides several different payment methods, including:
PayPal, Klarna, Swish, MasterCard, and Visa.
We are constantly updating and developing our available payment methods to provide the best payment options for our customers.

You can contact our customer service team by email, phone, or live chat on the website. Contact information can be found on the Contact Us page on the website. Full details of the complaint should be explained, and will be responded to as soon as possible to resolve the issue and meet your needs. We always strive to provide excellent customer service and a great shopping experience for our customers.

If you find an error in your order or shipping damage, you must contact our customer service team immediately. You can contact us via email or phone, stating the error and providing us with photos showing the damage or error in your order. We will get back to you as soon as possible and provide you with information on how to proceed. You can find contact information on the Contact Us page on the website.

We bear the cost of these returns and will work to fix the error as quickly as possible. It is very important to us that you feel good about your purchases from our store.