{"id":15677,"date":"2024-11-20T17:04:41","date_gmt":"2024-11-20T17:04:41","guid":{"rendered":"https:\/\/senabel.com\/?page_id=15677"},"modified":"2026-02-03T12:23:27","modified_gmt":"2026-02-03T12:23:27","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/senabel.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15677\" class=\"elementor elementor-15677\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-fd41755 e-flex e-con-boxed e-con e-parent\" data-id=\"fd41755\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a76b26 elementor-widget elementor-widget-heading\" data-id=\"3a76b26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sanabel Online Store... We are happy to serve you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-139860a e-flex e-con-boxed e-con e-parent\" data-id=\"139860a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6673eac elementor-widget elementor-widget-wd_text_block\" data-id=\"6673eac\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p style=\"text-align: right;\" data-start=\"279\" data-end=\"440\">We take care of <strong data-start=\"287\" data-end=\"296\">Snapple<\/strong> is committed to providing high-quality food products that arrive to you in good condition. Due to the nature of food products, we would like to make our return and exchange policy transparent and clear.<\/p><h2 style=\"text-align: right;\" data-start=\"447\" data-end=\"465\">1. Cancel the order<\/h2><ul style=\"text-align: right;\" data-start=\"466\" data-end=\"575\"><li data-start=\"466\" data-end=\"521\"><p data-start=\"468\" data-end=\"521\">The order can be canceled <strong data-start=\"485\" data-end=\"505\">In just 3 hours<\/strong> from the time it is confirmed<\/p><\/li><li data-start=\"522\" data-end=\"575\"><p data-start=\"524\" data-end=\"575\">The order cannot be canceled after the shipment has been processed or shipped<\/p><\/li><\/ul><h2 style=\"text-align: right;\" data-start=\"582\" data-end=\"607\">2. Return and exchange<\/h2><ul style=\"text-align: right;\" data-start=\"608\" data-end=\"792\"><li data-start=\"608\" data-end=\"654\"><p data-start=\"610\" data-end=\"654\"><strong data-start=\"610\" data-end=\"652\">No returns or exchanges after the order is shipped<\/strong><\/p><\/li><li data-start=\"655\" data-end=\"737\"><p data-start=\"657\" data-end=\"737\">All food products <strong data-start=\"680\" data-end=\"714\">Not returnable or exchangeable<\/strong> For health and organizational reasons<\/p><\/li><li data-start=\"738\" data-end=\"792\"><p data-start=\"740\" data-end=\"792\">It is the customer's responsibility to select the product before finalizing the order<\/p><\/li><\/ul><h2 style=\"text-align: right;\" data-start=\"799\" data-end=\"840\">3. Damaged or mis-ordered products<\/h2><p style=\"text-align: right;\" data-start=\"841\" data-end=\"860\">If you receive a product:<\/p><ul style=\"text-align: right;\" data-start=\"861\" data-end=\"950\"><li data-start=\"861\" data-end=\"869\"><p data-start=\"863\" data-end=\"869\">damaged<\/p><\/li><li data-start=\"870\" data-end=\"915\"><p data-start=\"872\" data-end=\"915\">or contains a defect resulting from packaging or transportation<\/p><\/li><li data-start=\"916\" data-end=\"950\"><p data-start=\"918\" data-end=\"950\">Or a product was shipped that didn't match the order<\/p><\/li><\/ul><p style=\"text-align: right;\" data-start=\"952\" data-end=\"1033\">if <strong data-start=\"956\" data-end=\"991\">Snapple takes full responsibility<\/strong>The case is handled as follows:<\/p><ul style=\"text-align: right;\" data-start=\"1034\" data-end=\"1137\"><li data-start=\"1034\" data-end=\"1092\"><p data-start=\"1036\" data-end=\"1092\">Compensate the customer or resend the product at no additional cost<\/p><\/li><li data-start=\"1093\" data-end=\"1137\"><p data-start=\"1095\" data-end=\"1137\">All shipping and handling costs are borne by the company<\/p><\/li><\/ul><p style=\"text-align: right;\" data-start=\"1139\" data-end=\"1212\"><strong data-start=\"1139\" data-end=\"1185\">Reporting is required within 24 hours of receipt of the request<\/strong> Include images that illustrate the issue.<\/p><h2 style=\"text-align: right;\" data-start=\"1219\" data-end=\"1241\">4. Recovery of funds<\/h2><ul style=\"text-align: right;\" data-start=\"1242\" data-end=\"1480\"><li data-start=\"1242\" data-end=\"1341\"><p data-start=\"1244\" data-end=\"1341\">If the product is found to be faulty or damaged by us, a refund or reshipment will be issued according to the customer's preference<\/p><\/li><li data-start=\"1342\" data-end=\"1405\"><p data-start=\"1344\" data-end=\"1405\">Refunds are made to the same payment method used for the purchase<\/p><\/li><li data-start=\"1406\" data-end=\"1480\"><p data-start=\"1408\" data-end=\"1480\">It may take several days for the amount to appear in the account depending on the bank or payment company's policy<\/p><\/li><\/ul><h2 style=\"text-align: right;\" data-start=\"1487\" data-end=\"1506\">5. Important notes<\/h2><ul style=\"text-align: right;\" data-start=\"1507\" data-end=\"1724\"><li data-start=\"1507\" data-end=\"1562\"><p data-start=\"1509\" data-end=\"1562\">No return request can be accepted after the order has been shipped for any reason whatsoever<\/p><\/li><li data-start=\"1563\" data-end=\"1631\"><p data-start=\"1565\" data-end=\"1631\">The return policy does not cover products that have been opened or partially consumed<\/p><\/li><li data-start=\"1632\" data-end=\"1724\"><p data-start=\"1634\" data-end=\"1724\">This policy is compliant with laws and regulations for food products within the European Union<\/p><\/li><\/ul><h2 style=\"text-align: right;\" data-start=\"1731\" data-end=\"1761\">6. Contact Customer Service<\/h2><p style=\"text-align: right;\" data-start=\"1762\" data-end=\"1840\">If you have any questions about your order or want to report an issue, please contact us via<\/p><ul data-start=\"1842\" data-end=\"1883\"><li data-start=\"1842\" data-end=\"1883\"><p style=\"text-align: right;\" data-start=\"1844\" data-end=\"1883\">Email: <strong data-start=\"1863\" data-end=\"1883\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1865\" data-end=\"1881\">info@senabel.com<\/a><\/strong><\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0645\u062a\u062c\u0631 \u0633\u0646\u0627\u0628\u0644 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u2026 \u0646\u0633\u0639\u062f \u0628\u062e\u062f\u0645\u062a\u0643\u0645 \u0646\u062d\u0631\u0635 \u0641\u064a \u0633\u0646\u0627\u0628\u0644 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u063a\u0630\u0627\u0626\u064a\u0629 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u062a\u0635\u0644 \u0625\u0644\u064a\u0643 \u0628\u062d\u0627\u0644\u0629 \u0633\u0644\u064a\u0645\u0629. \u0648\u0646\u0638\u0631\u064b\u0627 \u0644\u0637\u0628\u064a\u0639\u0629<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15677","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/pages\/15677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/comments?post=15677"}],"version-history":[{"count":13,"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/pages\/15677\/revisions"}],"predecessor-version":[{"id":60598,"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/pages\/15677\/revisions\/60598"}],"wp:attachment":[{"href":"https:\/\/senabel.com\/en\/wp-json\/wp\/v2\/media?parent=15677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}